FAQs
Courses
Lifetime Access
One of the best things about the Educate The Globe Academy online courses is that you can login to your account from virtually anywhere, whenever you want, and access your courses easily ensuring your child will benefit from the limitless educational possibilities this feature presents.
Once you enroll your child in a course, you’ll have access for life, provided that your account is in good standing and Educate The Globe Academy continues to provide that course.
Your child has the freedom to learn at their own pace. Educate The Globe Academy is your academy – we do the hard work so you don’t have to!
Below are answers to questions we often receive regarding lifetime access.
Will I continue to have access to the course even after I complete it?
Yes. You will continue to have access to the course after you complete it, provided that your account’s in good standing, and Educate The Globe Academy continues to provide the course. So, if you wish to review specific content in the course after you finish it, or take it all over again, you can.
I bought the course on sale. Does this affect how long I have access to the course?
No. Your access to any of our courses is not affected by the price you paid for it.
Do free courses offer lifetime access?
Yes. Students also receive lifetime access to free courses, provided that your account’s in good standing, and Educate The Globe Academy continues to provide the course.
What happens if Educate The Globe Academy removes a course from its website?
On rare occasions, we may remove courses from our website or decide to unpublish a course and close it to additional enrollments. For example, we might unpublish an older course until we’ve had a chance to update the course content. If this does happen to a course you’re enrolled in, please contact us and we’ll be ready to help.
Payment Issues
If you’ve incurred an error while attempting to make a payment, below we explain how to solve common reasons for payment issues.
- If you’re encountering issues with one payment method, please note we support several different payment methods that you can try.
Common Reasons For Failed Card Payments
Incorrectly entered information: please ensure you enter the first and last name of the card account holder, exactly as it appears on the card, and that you enter it in the Name on Card field. For example, if the card account holder’s name reads John R. Doe, then John R. Doe must be entered, as shown below.
Incorrect CVC code: please ensure you’re only entering numbers and that the code is correct, as listed on the back of the card.
Incorrect postal code or code is not applicable: if your payment failure states it is due to a zip code or postal code error, please contact your bank to ensure they have the right one on file.
Outdated saved payment method: if you’re encountering issues while trying to purchase with a saved payment method, try deleting it and re-adding it to ensure the details are correct and up to date. You can also add a new card.
Using a debit card not authorised for international purchases: Educate The Globe Academy is based in the United Kingdom and debit cards in many countries do not allow foreign transactions. If you do not see a local payment option when checking out on our website, call your bank to ensure your card is authorised for international purchases. Please note that Educate The Globe Academy is not able to remove these restrictions.
Issuing country for the card is different from country of residence: if the issuing country for your card is different from your country of residence, your card might not be approved. Try another payment method we offer, or contact your bank.
Attempting payments while using a VPN : multiple IP addresses can result in authorization problems and failed transactions. We advise that you refrain from using a virtual private network (VPN) while making a purchase on our website.
Too many payment attempts have been made in the last 24 hours: some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. Try contacting your bank or using a different payment method.
Using a Rocketmail email address for your account: payment attempts from accounts with Rocketmail addresses may not be accepted by our system. Please try changing your email address to a non-Rocketmail domain.
Browser isn’t working correctly due to caching issues: if you’re seeing a notification your card number looks invalid or icons aren’t showing up, there may be a caching issue. Please clear your browser’s cache and try again.
Still Stuck? Your Bank Should Have More Information
Some of the most common reasons banks decline payments include insufficient funds, card purchase limitations, and card security policies, among other issues. Since Educate The Globe does not have detailed insights into why a payment is declined, we recommend contacting your financial institution directly to help solve the payment issue.
It’s important to let your bank know that you would like to make a payment on educatetheglobe.co.uk and that Educate The Globe Academy Ltd. is a company based in the United Kingdom.
Refunds
It is important to note that once a course has been purchased refunds can be issued within 14 days provided that they meet the guidelines below. Most refunds are returned via the original payment method.
We value our courses, access to them and the efforts by our creators to design them. While we understand there may be genuine reasons for refunds, we must protect our course creators from fraud and provide them a reasonable payment schedule. We will therefore not process refunds after the 14 day window.
Guidelines
Online Courses
By completing your registration for an Online Course and making a payment of full or installment fee, you agree to the following Terms and Conditions:
Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:
1.Our cancellation period is 14 days. Any purchase cancelled within 14 days of payment will be eligible for a full refund (unless you have started the course).
2.Once you begin the course, you are no longer eligible for a full refund, even if you ask for a refund within 14 days of payment.
3.Once a course has been redeemed, we cannot grant a refund.
4. All refund requests should be sent to connectwithus@educatetheglobe.
5.Any refund will take up to 30 days to process.
6. Users who have their account banned or course access disabled due to a violation of our terms and conditions will not be eligible to receive a refund. We do not grant refunds for any subscription services.
Live Online Courses
By completing your registration for a Live Online Class and making a payment of full or installment fee, you agree to the following Terms and Conditions:
Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you have the right to cancel your booking at any time at the following terms:
1. Our cancellation policy is as follows: any cancellation made 14 days or more before the start date of the course will be eligible for a full refund. If you cancel less than 14 days before the start date of the course you will not be eligible for any refund.
2. You may reschedule the course up to 7 days before the start date of the course at no additional course. Anyone who reschedules their course less than 7 days before the start date of the course will need to pay a 20% administration fee.
3. Educate The Globe Academy Ltd reserves the right to reschedule any classroom course with 48 hours’ notice to learners.
4. Educate The Globe Academy Ltd reserves the right to change the tutor stated on the course page with 48 hours’ notice to learners.
5. All refund requests should be sent to: connectwithus@educatetheglobe.
6. Any refund will take up to 30 days to process.
E-Books
E-books you purchase from educatetheglobe.co.uk are not eligible for return and refund.
These refund restrictions will be enforced to the extent permitted by applicable law.